Operations Supervisor - Lead Mover Supervisor (Social Services)

hybrid
Edmonton, Alberta, Canada .
part-time . March 17, 2025

Description

WHO ARE WE?

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, competent people to join our team.

PURPOSE OF YOUR ROLE

The Lead Mover Supervisor will report to the local Operations Manager. In this role, you will oversee the recruitment, training, and ongoing support of Lead Movers, ensuring they are equipped and prepared for their responsibilities. You will collaborate with the Operations Manager to conduct storage audits and facilitate team meetings, sharing updates to volunteers, and gathering feedback from Lead Movers. Additionally, you will provide training for higher-risk moves, monitor the onboarding progress of volunteers, and ensure that lead mover kits/resource bags are fully stocked. Your leadership will also include organizing engagement events and addressing any concerns raised by volunteers, team members, clients, and other stakeholders.

YOUR FOCUS

Move Coordination & Administration (~60%)

Monitor the onboarding progress of Lead Movers (LM) recruits by maintaining communication with LMs, LMs in Training and Operations Manager.
Attend and/or lead moves regularly, especially last-minute moves, complex moves or in cases of volunteer cancellations.
Collaborate with the Operations Manager to conduct regular client storage visits, audit movement in and out of the storage, and update storage trackers for accuracy.
Collaborate with the Operations Manager and Volunteer Services Manager to arrange a Lead Mover engagement event at least once per year.

Leadership (~20%)

Responsible for volunteer LM recruitment, training, check-ins and support as well as tracking these activities in the Lead Mover Tracker.
Chair regular LM team meetings to announce new processes/ changes to processes, as well as share ideas and listen to feedback from the Move Coordinators (MC) about their experiences.
Facilitate virtual training sessions and coordinate on-the-move shadowing for new Lead Movers.
Facilitate training on Medium/High Risk moves for LMs who have been identified as potential candidates for this role.
Check-in with LMs regularly (at minimum quarterly).

Quality Assurance (~20%)

Ensure that LMs’ resource bags/kits are maintained and stocked.
Debrief any concerns voiced by other volunteers, Operations Team members, clients, or other stakeholders with LMs.
Support the Operations Manager in ensuring that storage units have adequate moving supplies and redistribute supplies as needed

SKILLS YOU WILL NEED

Must have a valid driver’s license and be willing to drive as part of the role (Note: priority will be given to candidates who are 25+ years of age for reservation of rental vehicles).
Must have access to a vehicle during scheduled shifts, or to have regular access to alternative transportation.
Experience leading and managing teams, with the ability to coordinate multiple tasks and ensure smooth operations.
Strong skills in training and developing team members, with the ability to provide guidance and supervision, particularly in high-stakes or complex situations.
Excellent verbal and written communication skills, with the ability to resolve issues, provide support, and communicate clearly across various channels.
Strong organizational and time-management skills to ensure timely completion of tasks, accurate documentation, and efficient coordination of schedules.
Ability to think on your feet, solve problems, and make informed decisions in fast-paced or changing environments.
Experience in overseeing and improving operational processes, ensuring accuracy, and facilitating team collaboration.
Comfortable using digital tools and platforms to track, manage, and coordinate tasks, schedules, and communications.
Ability to travel to various locations in and around Edmonton and surrounding areas.

EXTRA USEFUL SKILLS THAT YOU MAY HAVE!

Knowledge of the Gender Based Violence sector, specifically women’s shelters, is an asset.
Advanced understanding and interest in gender studies, including anti-racist, anti-oppressive frameworks and intersectionality of challenges faced by women and particularly survivors of abuse in the local community is an asset.

ROLE DETAILS

JOB TYPE: Part-time Permanent, Hybrid
COMPENSATION: $25.00-$29.00 CAD hourly
LOCATION: Edmonton, Alberta
HOURS OF WORK: 14 hours / week (must be available on Saturdays and Sundays as needed; schedule is subject to change based on operational needs).

SOME OF THE EXTRAS!

Phone Stipend
Employee Assistance Program
Discounted fitness membership
Parental Top-up
Paid time-off

DEADLINE TO APPLY: April 14th, 2025

Equal Opportunity Statement

Shelter Movers is dedicated to cultivating a diverse and inclusive internal community. We welcome and encourage applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability.

We are pleased to provide reasonable accommodations throughout the screening and interview process. Please let us know if you require a reasonable accommodation, by emailing us at hr@sheltermovers.com.

Please apply through the Apply Now button. Emailed applications will not be considered.

Note that the successful candidate will be subject to the successful completion of a criminal background check and reference check.

Compensation

$25.00 - $29.00 per hour

Know someone who would be a perfect fit? Let them know!