Lead Mover Supervisor (Operations)

hybrid
Toronto, Ontario, Canada .
part-time . October 16, 2024

Description

About Shelter Movers

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, and competent people to join our team.

About This Role

As the Lead Mover Supervisor you will report to the local Operations Manager. In this role, you will oversee the recruitment, training, and ongoing support of Lead Movers, ensuring they are equipped and prepared for their responsibilities. You will collaborate with the Operations Manager to conduct storage audits and facilitate team meetings, sharing updates to volunteers, and gathering feedback from Lead Movers. Additionally, you will provide training for higher-risk moves, monitor the onboarding progress of volunteers, and ensure that lead mover kits/resource bags are fully stocked. Your leadership will also include organizing engagement events and addressing any concerns raised by volunteers, team members, clients, and other stakeholders.

Responsibilities

Responsible for volunteer Lead Movers (LM) recruitment, training, check-ins and support as well as tracking these activities in the Lead Mover Tracker.
Facilitate virtual training sessions and coordinate on-the-move shadowing for new Lead Movers.
Attend and/or lead moves regularly, especially last minute moves, complex moves or in cases of volunteer cancellations.
Collaborate with Operations Manager to conduct regular storage visits with clients, audit storage use and update storage trackers for accuracy.
Chair regular LM team meetings to announce new processes/ changes to processes, as well as share ideas and listen to feedback from the Move Coordinators (MC) about their experiences.
Monitor the onboarding progress of LM recruits by maintaining communication with LMs, LMs in Training and Operations Manager.
Facilitate training on Medium/High Risk moves for LMs who have been identified as potential candidates for this role.
Check-in with LMs regularly (at minimum quarterly).
Ensure that LMs’ resource bags/kits are maintained and stocked.
Debrief any concerns voiced by other volunteers, Operations Team members, clients, or other stakeholders with LMs.
Collaborate with the Operations Manager and Volunteer Services Manager to arrange a Lead Mover engagement event at least once per year.
Support the Operations Manager in ensuring that storage units have adequate moving supplies and redistribute supplies as needed

Skills and Qualifications

Must have a valid driver’s license (equivalent to an Ontario’s G2 or G Class License) and be willing to drive as part of the role.
Experience in supervising, training, and supporting teams, with a focus on fostering growth and development.
Strong ability to think on your feet and handle unexpected situations, ensuring smooth operations during challenges.
Excellent verbal and written communication skills, with the ability to lead meetings, facilitate training, and collaborate with team members and stakeholders.
Experience working in a hybrid environment (in-person and virtual), including using technology, such as Zoom, to facilitate communication
Proven ability to manage multiple tasks, prioritize responsibilities, and ensure all processes are followed accurately.
Ability to maintain accurate records, track progress, and ensure that resources and tools are properly maintained.
Experience in planning and organizing team events or activities to promote collaboration and engagement.
Comfortable working in a dynamic environment and adjusting to last-minute changes or new responsibilities.
Knowledge of the Gender Based Violence sector, specifically women’s shelters is a strong asset.
Advanced understanding and interest in gender studies, including anti-racist, anti-oppressive frameworks and intersectionality of challenges faced by women and particularly survivors of abuse in the local community is a strong asset.

Role Details

Job Type: Permanent, Part-Time, Hybrid
Salary Range: $24.00 - $33.00 per hour
Location: Toronto, Ontario, Canada (Must be willing to travel regularly within the GTA)
Hours of Work: 24 hours per week (Thursday to Sunday) with some evening and weekend availability as needed. Weekly schedule will be based on operational needs.

Perks at Shelter Movers

Health/Dental Coverage
Phone Stipend
Employee Assistance Program
Discounted fitness membership
Parental Top-up
Paid time-off

Please apply through the Apply Now button. Emailed applications will not be considered.

Note that the successful candidate will be subject to the successful completion of a criminal background check and reference check.

Equal Opportunity Statement

Shelter Movers is an equal-opportunity employer. We welcome applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability. To request a reasonable accommodation, contact hr@sheltermovers.com

Compensation

$24.00 - $33.00 per hour

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